IT service

Service Level Target 

Business hours defined as 8:00am to 4:30pm M-F

24/7 support is available via our Helpline (ext. 4357 – Direct Dial 608.228.5709

for critical/emergency situations.

IT Service Catalog

We provide the following services, please ask about anything not listed.

*Indicates Limited Service

  • Network Infrastructure
  • Voice Infrastructure
  • Printing Infrastructure
  • Server Infrastructure
  • Computer Management
  • Mobile Device Management
  • License Management
  • Building Access Control
  • Video Monitoring
  • Conferencing Support
  • Web Infrastructure Support
  • Web & Application Development*
  • Threat Detection & Monitoring
  • Backups/Restores
  • Disaster Recovery & Business Continuity Planning
  • GIS Services
  • Database Administration
  • Document Management Systems
  • Agenda Management Systems
  • Financial/ERP Systems
  • Business Analysis
  • Business Intelligence
  • Email & Collaboration Tools
  • Email & Message Archiving
  • Open Records Support
  • Cybersecurity Incident Response
  • Technology Purchasing
  • Dedicated Public Safety Support
  • Vendor Management
  • Internal Cybersecurity Auditing
  • Cellular Plan Management