***SERVICE CHANGE ALERT***

**PLEASE READ - CURRENT SERVICE CHALLENGES**

Service Challenges 

Due to the impact of COVID-19 and labor shortages, the shard-ride taxi service is facing challenges in meeting current demand. As of now, rides could arrive up to two hours after a scheduled ride time. We are aware of the current issues and are working with our transit provider to find solutions. We are listening to your concerns as we know many in the community utilize this service. Thank you for your patience and understanding.  

Shifted Schedule

COVID-19 Guidelines 

Due to COVID-19 and the social distancing guidelines issued by both the DHS and the CDC, the shared-ride taxi operations will be modified in the following ways effective immediately and until further notice:

• the number of passengers per vehicle will be restricted to one (1)
• passengers will not be allowed to sit in the front seat of taxi vehicles
• drivers will be required to sanitize vehicles after each passenger

Additionally, we recommended that passengers that have a high-risk of severe illness to avoid using the service unless it is for medical, grocery, and employment-related trips. High risk individuals include people 60 years or older, people with underlying health conditions, people with weakened immune systems, and women who are pregnant.

Shared Ride Taxi Information

The shared ride taxi provides door-to-door transportation service within a 3-mile radius of Sun Prairie, east of the interstate.

To request a ride, call 608-837-5550. Be prepared to provide your name, location, phone number, and information about any needed accessibility accommodations.

Fares

For regular one-way trips within the City:

• Senior/Disabled: $4
• Regular Adult: $4
• Youth under 6: Free (up to 3)
• Youth 6 to 17: $4

Other Fees:

• 12:00am to 3:00am: $5
• Wait Time Fee: $0.50 per minute
• Outside city limits: $2.25/mile
• East Towne Mall:* $5 each way

Each passenger in the vehicle must pay the above fare rate. 

*Call at least 60 minutes before requested pick-up. Shuttles will arrive on the half hour at East Towne and on the hour in Sun Prairie.

Service Area

The shared-ride taxi service provides coverage east of the interstate to areas within 3 miles of the Sun Prairie city limits. Approximate Boundaries are shown.

Paying for Your Ride

Riders can pay fares with cash or pre-paid ticket at the time of the ride. Booklets consisting of five tickets are available for purchase at the City Hall and the Library. Cash, check, or credit cards are accepted at these locations. Credit cards, debit cards, and checks are not accepted on the taxi.